Download this guide to learn:
- What changes contact centres are facing in 2017 and beyond
- How virtual agents and chatbots fit perfectly with customer expectations
- Why live agents taking on the role of knowledge experts benefits organisations, customers and agents
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The Future of the Contact Centre
The Transitioning Role of Agents to Knowledge Experts
Technology is altering the way customers engage with brands and increasing their demands for instant, 24/7 customer service. The traditional model for call centres and contact centres is no longer providing the experience customers are coming to expect.
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