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2013 Global Customer Support Outlook Survey

How organisations across the globe are addressing the worldwide call for exceptional customer service.

Creative Virtual’s 2013 Global Customer Support Survey gathered information regarding companies’ customer support goals as they relate to current practices, future intentions, and the role of various tools in their customer service environment. This report highlights those findings and serves as a guide to organisations worldwide on how their peers are viewing their customer experience strategy, common challenges and the tools they use to achieve their goals.

Inside this report, you will discover:

  • How organisations view the customer support experience
  • How they are addressing multichannel challenges
  • Where they are experiencing the most increases
  • Strategies and tools they employ to improve the customer experience across channels

Download your free copy of the survey results today. 


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