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Frost & Sullivan Whitepaper: Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants Are Essential

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Companies around the globe are suffering due to poor customer experience. Jeff Cotrupe, a Frost & Sullivan analyst in Big Data and Analytics, explores the virtual assistant space detailing new advances and vertical markets best served by the technology. Creative Virtual, a leader in the customer experience solutions space, is examined in detail, with several snapshot case studies provided.

 

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