2015 Global Customer Support Outlook Survey

Creative Virtual's 2015 Global Customer Support Outlook Survey solicited feedback from customer support professionals across the globe to understand their goals, challenges and strategies for increasing customer engagement and creating more personalised experiences at every touch point.

Inside this report you'll discover:
  • The importance of customer engagement and key factors affecting customer experience programmes
  • The role of mobile, social media and virtual assistant technology in the expanding customer contact channel landscape
  • Strategies and tools for managing content and delivering information on-demand

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Copyright © 2015 Creative Virtual Ltd. All rights reserved.

A look at how organisations are addressing the growing demand for omnichannel customer engagement and support